Privacy Policy

We collect information that you provide directly to us when you create an account, manage your salon operations, or communicate with our support team. This includes:

• Business details: Salon name, address, and business registration information.
• Professional contact info: Name, email address, and phone numbers.
• Client data: Appointments, treatment history, and preference notes managed through our platform.
• Usage information: Log data, device information, and IP addresses for security monitoring.

Kiu uses the collected information for various purposes to provide a seamless beauty management experience:

• To provide, maintain, and improve our services and features.
• To process transactions and send related information including booking confirmations.
• To send technical notices, updates, security alerts, and administrative messages.
• To monitor and analyze trends, usage, and activities in connection with our services.

The security of your data is of paramount importance. Kiu implements enterprise-grade security measures to protect your information from unauthorized access, alteration, or destruction.

We use SSL/TLS encryption for all data transfers and store sensitive information using industry-standard salted hashing algorithms. Access to data is restricted to authorized personnel only, monitored by strict audit logs.

We may employ third-party companies and individuals to facilitate our service ("Service Providers"), to provide the service on our behalf, or to perform service-related tasks.

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Common providers include payment gateways (Stripe) and cloud hosting (AWS).

You have certain rights regarding your personal information under GDPR and other global privacy laws:

• Access: The right to request copies of your personal data.
• Rectification: The right to request that we correct any information you believe is inaccurate.
• Erasure: The right to request that we erase your personal data under certain conditions.
• Portability: The right to request that we transfer your data to another organization.

To exercise any of these rights, please contact our Data Protection Officer at privacy@kiu.com.